Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
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Introduction
Ganpathi Overseas ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our printing services, or interact with us in any capacity.
As a leading printing services provider in Lucknow with over 20 years of experience, we understand the importance of maintaining the confidentiality of your personal and business information. This policy applies to all our services including offset printing, digital printing, UV printing, large format printing, packaging solutions, and related services.
By using our services or website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Personal Information
We may collect the following personal information:
- Name, email address, phone number, and mailing address
- Company name, job title, and business information
- Payment information (credit card details, billing address)
- Project specifications and print job requirements
- Communication preferences and marketing consent
- Account credentials for our online services
Print Job Information
When you submit printing projects, we collect:
- Digital files, artwork, and design materials
- Print specifications (quantity, size, paper type, finishing options)
- Delivery instructions and timelines
- Special requirements or custom requests
- Project notes and communication history
Technical Information
We automatically collect certain technical information:
- IP address, browser type, and operating system
- Device information and screen resolution
- Website usage patterns and navigation data
- Referral sources and search terms
- Session duration and page views
- Cookies and similar tracking technologies
2. How We Use Your Information
Service Delivery
- Process and fulfill your printing orders
- Communicate about project status and delivery updates
- Provide customer support and technical assistance
- Handle billing, payments, and account management
- Maintain quality control and resolve issues
Business Operations
- Improve our services and develop new offerings
- Conduct market research and analytics
- Maintain and improve our website functionality
- Ensure security and prevent fraud
- Comply with legal and regulatory requirements
Marketing and Communication
- Send promotional materials and special offers (with consent)
- Provide newsletters and industry insights
- Conduct customer satisfaction surveys
- Invite participation in events or webinars
- Share relevant product updates and announcements
4. Data Security
We implement comprehensive security measures to protect your personal information and print files:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Secure server infrastructure with firewalls
- Regular security audits and updates
- Access controls and authentication systems
- Encrypted file storage and backup systems
Physical Security
- Secure facilities with controlled access
- CCTV monitoring and alarm systems
- Locked file cabinets for physical documents
- Clean desk policy and secure disposal
- Background checks for employees
Data Breach Notification
In the unlikely event of a data breach that may affect your personal information, we will notify you within 72 hours and provide details about the incident and steps being taken to address it.
6. Your Privacy Rights
You have several rights regarding your personal information. These may vary based on your location and applicable privacy laws.
Access Rights
Request a copy of the personal information we hold about you.
Correction Rights
Request corrections to inaccurate or incomplete information.
Deletion Rights
Request deletion of your personal information (with limitations).
Portability Rights
Request your data in a portable, machine-readable format.
Opt-out Rights
Withdraw consent for marketing communications or data processing.
Restriction Rights
Request limitation of processing in certain circumstances.
To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within 30 days.
7. Third-Party Services and Links
Services We Use
We may use third-party services to enhance our operations. These services have their own privacy policies:
- Payment Processors: Secure payment gateways for transaction processing
- Shipping Partners: Delivery services for order fulfillment
- Analytics Tools: Website performance and user behavior analysis
- Email Services: Communication and newsletter platforms
- Cloud Storage: Secure file storage and backup services
External Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
8. International Data Transfers
As a business operating primarily in India, most of your personal information is stored and processed within India. However, some of our service providers may be located in other countries.
Data Protection Standards
When we transfer data internationally, we ensure adequate protection through:
- Adequacy decisions and approved transfer mechanisms
- Standard contractual clauses with service providers
- Certification schemes and codes of conduct
- Regular audits and compliance assessments
9. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
Customer Information
Retained for 7 years after last transaction for business and tax purposes.
Print Files
Stored for 90 days after order completion, then securely deleted unless requested otherwise.
Website Analytics
Aggregated data retained for 26 months for business analysis purposes.
Marketing Data
Retained until you opt-out or withdraw consent, then deleted within 30 days.
10. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information from our records promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification of Changes
- Major changes: 30-day advance notice via email and website banner
- Minor updates: Notice on our website and updated "Last Modified" date
- Material changes affecting your rights: Explicit consent may be required
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Address
9 Lakshampuri, Indira Nagar
Near Boothnath Metro Station
Lucknow, UP 226016, India
Phone
+91 965 191 1111
privacy@ganpathioverseas.com
info@ganpathioverseas.com
Business Hours
Monday - Saturday: 9:00 AM - 6:00 PM
Sunday: Closed
Response Time
We are committed to responding to all privacy-related inquiries within 48 hours during business days. For urgent matters, please call us directly.
Download This Policy
Download a PDF copy of our Privacy Policy for your records